faq
ORDERS
When will my order ship?
We are working to get your order to get your order to you as soon as possible. Items are typically processed within 3 - 5 days (unless otherwise specified in the product description).
Please contact info@congoclothingco.com with any additional questions.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@congoclothingco.com with your name and order number, and we will look into it for you.
How long will my order take to arrive?
We offer different shipping options - please click here for our domestic and international shipping policy and estimated shipping times. Please note that order processing times are separate from the shipping times listed.
SHIPPING
What are my shipping options?
We offer several different shipping options - please click here for our domestic and international shipping policy. Standard Delivery (7-14 days) on all U.S. orders is free.
Do you ship internationally?
Yes we do! Please click here for our shipping policy.
I can’t find my package. What should I do?
We’re sorry to hear that. The carrier may have placed it in a safe location so please be sure to check all doors, porches, decks, mailboxes, and the garage. If you live in an apartment, we suggest you check your front desk, mailroom, or with your neighbors.
Occasionally, carriers may mark a package as delivered when they are still en route. If you are unable to locate your package within 2-3 days of the expected delivery, please contact the shipping carrier. If you need any additional assistance, please reach out to us at info@congoclothingco.com.
RETURNS
Can I exchange or return an item?
At this time, we do not offer returns or exchanges (we hope to offer this in the future!). However, we encourage you to gift your piece to someone else and spread the mission of the brand.
Please contact info@congoclothingco.com with any additional questions.
IMPACT
Where is the clothing manufactured?
Our clothing is currently manufactured ethically in Colombia.
We selected Colombia due to its robust manufacturing industry, its proximity with the United States and its history of overcoming systemic violence. We believe Colombia’s turnaround and economic recovery can serve as a blueprint for the DRC.
What does Congo Clothing Company do for survivors?
We dedicate 10% of our bottom line to fund training programs to upskill survivors. Additionally, your purchse helps to provide each participant with a sewing machine. As we develop more capacity locally we plan to offer willing candidates a path towards being part of our supply chain and earn a living wage. Alternatively, we aim to fund select projects for those who are seeking more entrepreneurial careers. Learn more about our impact framework: the C³ Method.
What can I do to help survivors directly?
Spreading awareness of the issue always helps. If you would like to make a pledge to #endrapeinwar, please click here.
You can also make a direct donation to the Panzi Foundation at https://panzifoundation.org/.
What is the meaning behind the logo?
Our logo represents the essence of what we stand for. Broken apart, its pieces each tell their own story. Our zigzag represents patterns from the Kuba culture of the DRC as well as tortuous journeys that led many Congolese women to the beds of Panzi Hospital. Our straight lines symbolize purpose and firmness of character in the midst of chaos. Resilience is the sum of its parts. We tell stories of women that are broken but not destroyed. Ultimately, Congo Clothing Company is about hope.
OTHER
I have other questions. How do I contact customer support?
You can get in touch with us via email at info@congoclothingco.com